Employment

Join our team at The Rinks & Great Park Ice!

 

 

At The Rinks & Great Park Ice, we’re winning over hearts and minds to further the passion we feel for ice sports such as hockey and skating. Our team is comprised of fun-loving ice enthusiasts.  We are a team that trusts each other, respects the knowledge, dedication and worth we bring to every one of our customers.  It makes work fun and a place our customers and team members want to be.  Working at an ice rink, means you’ll have varied hours, sometimes working in the morning or working shifts in the afternoon, at night and on weekends.  But with varied hours comes flexibility!  This is a great job for those looking to go to school or who have another part-time job.  Success with us is easy:  come to work prepared, friendly and ready to help others.  Do you have what it takes?  Then join our team!

 

 

Current Job Openings - Orange County

Summary of Position

This is a part time position within The Rinks Marketing Department.  The Rinks Street Team consists of an energetic team of individuals who are enthusiastic, passionate about the sport of hockey, and skating.  The Street Team will be responsible for support, implementation, promotion and support of various youth and adult hockey and skating programs including but not exclusive to; ice hockey, inline hockey, street hockey, ice skating and community focused events.  Street Team Members should be enthusiastic, outgoing, have a strong work ethic and have the ability to work well with others while positively representing the Rinks, Great Park Ice and the Anaheim Ducks Hockey Club as ambassadors within the community.

Responsibilities

  • Implementation of the Anaheim Ducks Learn to Play & Little Ducks Programs.  Introducing youth and adult participants to the fundamentals of hockey and skating both ice and inline rinks.  Street Team members will assist with check in, gear distribution and on rink instruction.

  • Implementation and instruction of the Anaheim Ducks Top Flight Street Hockey League for participants with special needs. Teaching participants fundamentals of hockey in a safe environment, providing direction and positive reinforcement.

  • Assist with on-rink instruction for various other hockey and skating programs including; Hockey is For Everyone Events, Try Hockey and Try Skating Events, Street Hockey, Adult Development Program, Summer Camps and Homeschool Programming. 

  • Assist with preparations, support and promotion of community relations events hosted at the Rinks including but not limited to; Give Blood Play Hockey, Casey’s Cup, Fedorin Cup, and other Community Relations Skating Events.

  • Assist with various community based events designed to promote The Rinks, Great Park Ice and Anaheim Ducks.  Street Team will be responsible for set up, promotion and tear down of booths, tables and other marketing related onsite assets.

  • Assist in managing and maintaining the quality of interactive marketing elements including street hockey inflatables, and booth set ups.

  • Drive The Rinks “Promotional Vehicles” to and from events.  Make sure vehicles are fully stocked with necessary items for event and unloaded at the conclusion of the event, ensuring the vehicles are kept clean at all times.

  • Assist with other tasks on an as needed basis.

Skills

  • Minimum 18 years of age

  • Passionate about the sport of hockey, skating and the Anaheim Ducks

  • Organized with the ability to multi task and problem solve in a fast paced work environment

  • Bronze level (2+ years) hockey or skating experience required

  • Hard working, detail oriented and results driven

  • Strong leadership skills with the ability to be a team player and enjoy working in a Team environment

  • Excellent interpersonal skills, customer service oriented

  • Previous marketing /promotional/event experience is preferred

  • Previous coaching experience is preferred

  • Possess a valid California Driver’s license, automobile liability insurance and a good driving record

  • Flexible schedule – must be able to work nights weekends and holidays as required

  • Requires prolonged standing; ability to lift and carry up to 35lbs.

  • Must be willing and able to work in outdoor conditions.

Apply Here

Summary of Position

This position is responsible for the development, implementation, and management of hockey programming in a manner supportive of The Rinks objectives as outlined in the Mission Statement.  This includes promoting and administering adult hockey leagues and programs, initiation development programs, clinics, leagues, Learn to Play Hockey programs in an on-ice and off-ice role. 

Responsibilities

Program Administration

  • Oversee all aspects of registration and guest experience in the adult league consisting of 3 seasons annually with 100 teams and 1200 participants per season.

  • Organize and promote adult hockey programs including. Adult Learn to Play Hockey and Adult Development.

  • Oversee/Manage scheduling of programming and game schedules Work with facility management to ensure these schedules coincide with the facility master ice schedule.

  • Oversee the draft skate process for adult leagues including scheduling, staffing and placement of players.

  • Oversee and ensure league parity and safe play including evolution of league play and progression of teams and athletes through programming including the transition from Learn To Play to other programming.

  • Responsible for coordinating with head of referee with any league issues and scheduling.

  • On-Ice:

    • Rookie Clinics: Responsible for preparing and implementing practice plan for each session, communicating plan to support coaches, engaging with parents after each session to answer any questions.

    • Learn to Play Hockey: assist with check in, gear fitting, organize practice plan, lead coach, instruct on ice session with support coaches. After each session, be available to answer questions and interact with players.

    • Rookie League:  Assist with registration and jersey distribution, run on-ice tryout, draft players, organize practice prior to tournament weekend, be present for all tournament games – 1 hour prior and approximately 1 hour after.

    • Adult Clinics: Organize and implement on ice practice plan and communicate with support staff

    • Ensure students are engaged/having fun/learning during Rec-League Clinics/Practices

    • Be available/accessible to answer questions during adult hockey programming.

Personnel Management

  • Maintain ongoing manpower plan for coach and instructor staffing

  • Assist in coach and instructor recruitment and training and scheduling for hockey programs, clinics and leagues.

  • Oversee staff scheduling for adult hockey programming.

  • Attend Power Play meetings and assist with Rinks training and on-boarding program initiatives.

Operations/Marketing & Promotions

  • Coordinate league development with Marketing Representative and corporate synergy groups

  • Work with marketing team on development, design and layout of brochures, flyers and advertising media for adult hockey programming.

  • Responsible for regular communication and updates with league captains to ensure service standards are upheld and guest are satisfied.

  • Responsible for working with the Marketing department on league/program development.

  • Responsible for integrating new promotions (ex: Learn to Play Hockey) into on-going Hockey Programming (ex: Rookie League).

Other duties as assigned

Skills

  • High school diploma/GED. College degree preferred

  • Minimum of three years’ experience in developing/running hockey programs.

  • Excellent skating/hockey skills and instructional ability

  • Must possess excellent interpersonal, leadership and organizational skills.

  • Certified in basic first aid skills (infant and adult) and injury reporting procedures.

  • Registered and insured through USA Hockey

  • Strong knowledge of boots, blades and hockey equipment.

  • Passionate about teaching; possesses dynamic characteristics of energy, assertiveness, drive, enthusiasm and fun.

  • Possesses a strong understanding of The Rinks Grass Roots commitment to quality guest experiences, products and entertainment.

  • Exemplifies strong leadership skills and serves as role model.

  • Maintains a consistent professional, motivational, enthusiastic management style.

  • Ability to work a flexible work schedule with changing days off and hours; to include holidays, weekends as well as early morning and late evenings.

Apply Here

Summary of Position

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service.  This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

Responsibilities

Personnel

  • Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.

  • Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.

  • Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.

  • Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.

  • Actively promote the priorities of the company, including the company values and vision at all times.

  • Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.

  • Participate in weekly/biweekly Lead meetings, and attend company Power Play sessions. 

Programs

  • Able to communicate rink programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate. 

  • Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.

  • Delegate the set up and tear down of facility signage and displays where applicable.

  • Aide in the execution of special events and programs.

Maintenance and Safety

  • Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.

  • Assist in Ice Maintenance as needed to maximize efficiency.  Operate the Zamboni and “edger”, requiring ability to walk on the ice.

  • Manage Associates who safeguard public sessions to assure exemplary Guest experience.  Able to walk out onto the Ice surface to assist customers in emergencies.

  • Monitor ice and inline rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.

  • Reports all maintenance requests to the General Manager in a timely manner.

  • Lift and move hockey nets (weight between 81 – 120 lbs)

  • Replace Rink glass and repair the rink system as needed (glass weight between 52 – 155 lbs)

Accounting and Finance

  • Responsible for distributing all cash drawers, deposits and safe monies to Associates.

  • Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports.

  • Required to complete daily audit reports to The Rinks accounting department and the facility’s General Manager.

Other duties as assigned

Skills

  • Must be 21 years of age or older

  • One or more years of management experience with the ability to delegate responsibilities preferred

  • Ability to work a flexible schedule including nights, weekends, and holidays

  • Excellent communications skills, both written and verbal

  • Effective time management and organizational skills

  • Rink experience preferred

Apply Here

Summary of Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility, including all aspects of customer service, cash handling, skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

  • Communicate rink program information to Guests

  • Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities

  • Coordinate locker room check-in and check-out procedures

  • Greet and assist Guests throughout the facility

  • Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

  • Efficiently distribute skates and assist Guests in proper skate size selection

  • Manage customer flow including timeliness of service and line flow

  • Collect, inspect and properly store skates to correct location.

  • Sharpen/maintain rental skates for quality performance/presentation

Snack Bar:

  • Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation

  • Efficiently and accurately perform daily cash handling activities

  • Skillfully operate food and beverage equipment machines and prepares product in a proficient manner

  • Manage customer flow including timeliness of service and line flow

Skate Guard:

  • Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas

  • Monitor rink conditions; remove debris from rink surface

  • Must be able to skate for up to 2 hours or willing to learn to skate

  • Maintain encouraging and attentive demeanor throughout session

  • Monitor safety of skaters including proper usage of skates and other equipment 

Scorekeeper:

  • Efficiently and accurately perform scorekeeping duties

  • Communicate effectively with referees in fast paced, dynamic environment

Party Host:

  • Set up and decorate party room prior to guest’s arrival

  • Set up appropriate facility signage

  • Maintain a positive and attentive demeanor throughout the party

  • Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

All above areas are responsible for:

  • Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate

  • Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service

  • Adhering to First Aid and emergency guidelines and procedures

  • Being alert to and communicate safety/security problems to Shift Manager in a timely manner

  • Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

  • Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices

  • Assisting in annual maintenance projects

  • Periodically, efficiently performing clerical activities

  • Maintaining a professional and organized demeanor when dealing with both internal and external Guests

  • Providing services as required for special events, tournaments and competitions

  • Performing various tasks as necessitated by Guest Service or facility requirements

  • Adhering to all Rinks policies and procedures

Skills

  • Must be 16 years of age or older

  • Is a highly motivated self-starter who is service minded, enthusiastic and energetic

  • Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment

  • Possesses strong interpersonal and communication skills

  • Consistently maintains a pleasant, professional and approachable style

  • Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities

  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  • Meet minimum reading, writing and mathematical requirements where necessary

  • Rink operations experience a plus

Apply Here

Summary of Position

This associate is responsible for performing the daily activities required for maintaining proper ice conditions and the equipment for proper ice maintenance in accordance to facility standards additionally, responsible in assisting in all other operations in a manner supportive of The Rinks values.

Responsibilities

  • Demonstrate a high degree of knowledge and skill in operating ice-resurfacing machines in a professional demeanor.

  • Operate Ice resurfacing equipment in a safe manner to ensure Guest and Associate safety.

  • Efficiently and accurately perform ice resurfaces in a timely manner.

  • Coordinate the maintenance of on-ice and off-ice related issues.

  • Contribute to the execution of on-ice and off ice events and activities in a timely manner.

  • Safeguard public sessions to assure exemplary Guest experience and safety.

  • Enthusiastically service Guests while performing a multitude of diverse tasks.

  • Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service.

  • Adhere to first aid and emergency guidelines and procedures.

  • Monitor activity on ice and in other controlled areas.

  • Adhere to all OSHA Safety Standards and be alert and communicate safety / security problems to the Supervisor or Lead immediately.

  • Maintain all ice-related equipment to be safe and operable. Any repairs should be reported to the Supervisor / Lead immediately and General Manager.

  • Knowledgeable and performance of all ice resurfacing equipment in accordance to safety standards implemented within the maintenance certification training.

  • Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests.

  • Assist in the repairs of ice resurfacing equipment as required.

  • Completion of daily Ice Maintenance voltmeter, hydrometer, and compressor readings to ensure the safe operations of ice equipment.

  • Adheres to optimum ice standards by edging daily therefore ensuring a safer ice surface for guests.

  • Maintain Air Quality Standards by assisting in the documentation of meter readings.

  • Maintain The Rinks housekeeping standards for all areas of the facility including; Zamboni room, compressor room, lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices.

  • Assist in maintenance projects including periodic maintenance of facility equipment.

  • Assist in performing general maintenance throughout the facility.

  • Set up and maintain facility signage and displays where applicable.

  • Maintain ice resurfacers according to the daily maintenance logbook and proper documentation of necessary repairs or recommendations.

  • Monitor ice conditions; remove debris from ice surface and surrounding areas.

  • Adhere to all The Rinks policies and procedures.

  • Other duties as assigned

Skills

  • Must be 18 years of age or older

  • Must complete Ice Maintenance training with a certified The Rinks Maintenance Associate with in a 90-day training period.

  • Must pass a written, oral and practical Zamboni and Ice Maintenance Exam with a score of 80% or higher.

  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  • Must be able to read equipment manuals, safety procedures and write reports, update logbooks, document repairs.

  • Ice rink operations experience preferred

  • Service minded, highly motivated self-starter, enthusiastic and energetic.

  • Demonstrates an understanding of The Rinks commitment to quality people, places and programming.

  • Possesses strong interpersonal and communication skills.

  • Consistently maintains a pleasant, professional, and approachable style.

  • Thrives in a fast paced, dynamic environment where required to work with a variety of individuals and personalities.

Apply Here

Summary of Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility, including all aspects of customer service, cash handling, skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

  • Communicate rink program information to Guests

  • Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities

  • Coordinate locker room check-in and check-out procedures

  • Greet and assist Guests throughout the facility

  • Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

  • Efficiently distribute skates and assist Guests in proper skate size selection

  • Manage customer flow including timeliness of service and line flow

  • Collect, inspect and properly store skates to correct location.

  • Sharpen/maintain rental skates for quality performance/presentation

Snack Bar:

  • Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation

  • Efficiently and accurately perform daily cash handling activities

  • Skillfully operate food and beverage equipment machines and prepares product in a proficient manner

  • Manage customer flow including timeliness of service and line flow

Skate Guard:

  • Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas

  • Monitor rink conditions; remove debris from rink surface

  • Must be able to skate for up to 2 hours or willing to learn to skate

  • Maintain encouraging and attentive demeanor throughout session

  • Monitor safety of skaters including proper usage of skates and other equipment 

Scorekeeper:

  • Efficiently and accurately perform scorekeeping duties

  • Communicate effectively with referees in fast paced, dynamic environment

Party Host:

  • Set up and decorate party room prior to guest’s arrival

  • Set up appropriate facility signage

  • Maintain a positive and attentive demeanor throughout the party

  • Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

All above areas are responsible for:

  • Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate

  • Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service

  • Adhering to First Aid and emergency guidelines and procedures

  • Being alert to and communicate safety/security problems to Shift Manager in a timely manner

  • Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

  • Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices

  • Assisting in annual maintenance projects

  • Periodically, efficiently performing clerical activities

  • Maintaining a professional and organized demeanor when dealing with both internal and external Guests

  • Providing services as required for special events, tournaments and competitions

  • Performing various tasks as necessitated by Guest Service or facility requirements

  • Adhering to all Rinks policies and procedures

Skills

  • Must be 16 years of age or older

  • Is a highly motivated self-starter who is service minded, enthusiastic and energetic

  • Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment

  • Possesses strong interpersonal and communication skills

  • Consistently maintains a pleasant, professional and approachable style

  • Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities

  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  • Meet minimum reading, writing and mathematical requirements where necessary

  • Rink operations experience a plus

Apply Here

Cook positions start at $14.50 per hour and are year-round, part time positions offering flexible schedules. Perfect for individuals who work a second job, attend school or simply want to work with an amazing team of people in a growing organization.

We are successful because we love what we do! Provide excellent customer service to individuals who enjoy spending time on the ice!

Being a Cook means that you'll set the tone for all of our guests to be able to have a great experience enjoying great food and beverages while they enjoy the ice.

Cook Assistants: Do you have experience in the kitchen? Can you follow directions, safely handle knives in the kitchen and read recipes? Do you understand food safety - temperature controls and knowledge of food allergens? Starting Pay Rate: $14.50 per hour

 

We are dedicated to our employees and promote from within. Start as a Cook Assistant, and then move up!

Does it sound like we could be describing you? If so, you might be exactly who we're looking for. In return for your experience, and dedicated work, we offer competitive compensation, free/reduced ice lessons for you or your family, and a work environment that's second to fun.  

Responsibilities

  • Have a full understanding of temperature controls and the proper equipment to monitor temperature through filling out daily Time and Temperature logs for your station

  • Ensure accurate labeling, dating, and rotating using the FIFO method for all raw and prepped food products.

  • Have knowledge of the eight most common food allergens, and follow standards set by Great Park Ice and Sports Complex.

    • 1) Milk

    • 2) Eggs

    • 3) Fish (bass, flounder, cod)

    • 4) Shellfish (shrimp, crab, lobster)

    • 5) Wheat

    • 6) Peanuts

    • 7) Tree nuts (almonds, pecans, walnuts)

    • 8) Soybeans

  • Follow recipe guidelines to prepare food based on the current menu

  • Practice proper work procedures, safety and sanitation standards

  • Engage with venue guests, as well as, team members to ensure exceptional hospitality is provided/ received at all times

  • Maintain food temperatures, food quality and appearance of prepared food to our established standards

  • Have knowledge of all menu items, ingredients and how prepared

  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests.

  • Support any other Food & Beverage departments as needed.

  • Work with counter parts of operation to ensure event standards of service are reached.

  • Other duties or tasks as assigned by supervisors and / or managers

Skills

  • Has a basic understanding of following directions and quick learner

  • Must demonstrated safe knife skills- after training

  • Strong verbal communication skills

  • Ability to stand for long periods of time

  • Ability to work a flexible schedule in on any given day

  • Show ability to work as a team player

Apply Here

Summary of Position

The Housekeeping Associate is a position within the Operations Department of the Great Park Ice & Sports Complex.  This position is responsible for performing housekeeping duties as required and should be capable of responding to general facility cleaning and service requests.  The successful candidate must be able to work independently, as well as in a team dynamic.  This position reports directly to the Facilities Manager.

Responsibilities

  • Responsible for performing general housekeeping duties in offices, locker rooms, restrooms, showers, food service/concession areas, bleachers, elevators, corridors, stairways, player benches, and lobbies

  • Respond to calls for housekeeping including spills, broken glass in a timely fashion

  • Operate an assortment of driven and/or pushed cleaning equipment, floor scrubbers, and carpet extractors

  • Perform interior/exterior window cleaning as required

  • Adhere to all OSHA regulations by using the proper PPEs (personal protective equipment) and following facility safety standards

  • Spot sweep, vacuum, and keep all surfaces clear of debris

  • Restock and organize cleaning products, chemicals, and equipment to maximize efficiency

  • Assist with setting up for special events and meetings as needed

  • Participate in weekly/biweekly maintenance meetings and attend company Power Play training sessions

  • Report any facility deficiencies to the Facilitates Manager

  • Other duties as assigned

Skills

  • High School Diploma or equivalent

  • Minimum of one years’ experience in a similar commercial housekeeping setting

  • Knowledge of sanitation products, techniques, and methods

  • Attention to detail and organization

  • Excellent follow-thru and communication skills

  • Energetic, self-motivated, and eager to learn new operating procedures

  • Able to lift up to 50lbs

  • Ability to work a flexible schedule including nights, weekends, and holidays

Apply Here

Summary of Position

Runners assist in the overall operation of all Food & Beverage outlets.  This is a part-time, event-based position located within the Food and Beverage Department of the Great Park Ice and Sports Complex. Hours for this position fluctuate depending upon arena event schedule.

Responsibilities

  • Greet guests in a warm and welcoming manner

  • Expedite guest food orders in a timely manner at concession stands, portables and restaurant area’s

  • Stock product, set up set up condiment stations, cashier stations and display baskets

  • Assist in preparation of food items in all Food and Beverage areas

  • Assist cashiers with orders and pouring beverages

  • Check concessions equipment to ensure proper use

  • Thoroughly complete all station set-up and breakdown responsibilities

  • Practice proper product control and handling of all inventory and equipment

  • Partner with other team members to ensure food and beverage quality

  • Understand and execute responsible alcohol service

  • Understand and maintain proper sanitation and food safety

  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests

  • Support any other Food & Beverage departments as needed

  • Other Duties as assigned

Skills

  • Must be a minimum 18 years of age

  • Previous customer service and cash handling experience is a plus

  • Ability to work in a fast paced evolving environment in which guest satisfaction is always the goal

  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors

  • Ability to multi-task

  • Strong attention to detail and proven customer service skills

  • Exceptional organization and prioritization is a must

  • Must be able to work in an environment with fluctuating temperatures

  • Flexible schedule – candidates must have the ability to work nights, weekends and holidays as required

Apply Here

Summary of Position

The Bartender’s primary responsibility is to mix, serve, and/or pour alcoholic beverages based on guests’ orders.  Bartenders are responsible for serving drinks in accordance to established menu/recipe specifications and serving all guests responsibly by following responsible alcohol service guidelines.  This is a part-time position.

Responsibilities

  • Ability to mix and serve traditional and established alcoholic beverage menu items.

  • Prepare and serve all alcohol beverages by precisely measuring pour volume in accordance to established alcohol service.

  • Serve any/all alcoholic beverages responsibly by strictly adhering to responsible alcohol service guidelines; properly identify age requirements of all customers.

  • Properly organize, maintain, and accurately record inventory of liquor, beer, wine, and any sellable beverage item; inform manager of replenishment needs.

  • Take food and beverage orders for all guests seated in designated areas; make recommendations in accordance to guests’ requests; sell/upsell daily specials.

  • Possess knowledge of complete menu offerings, including production specifications, ingredients, cooking times, presentation/packaging, etc.

  • Collaborate with kitchen staff and Server Assistants to ensure prompt and accurate delivery of guest(s)’ orders; ensure thorough and detailed communication of any/all dietary restrictions/allergies.

  • Deliver professional, courteous, and efficient service to guests.

  • Present guests with check and settle payment in a timely and professional manner; ensure accurate processing of cash payments.

  • Responsible for completing all station set-up, breakdown, and cleaning duties

  • Maintain knowledge of restaurant happenings, including menu updates, operational guidelines, service hours, special offerings, etc.

  • Support all team members to ensure guests receive high quality service; provide notes and insights if guests have special requests, assist team by clearing/cleaning/pre-setting tables for next party, ensure hospitable experience for all guests.

  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

  • Understand and assist with execution of responsible alcohol service

  • Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department including but not limited to:

  • Social distancing

  • Use of face mask/covering when in common areas, presence of guests, and where Social Distancing is not possible

  • Use of gloves when handling guest food or beverage

  • Cleaning and sanitizing high contact surfaces that are frequently used by guests and fellow employees

  • Frequent handwashing, regardless of use of gloves

  • Other tasks as assigned by supervisors and/or managers

Skills

  • Must be a minimum of 21 years of age. 1-2 years’ experience as a bartender in a high-volume environment with understanding of basic bar procedures 

  • Must possess excellent interpersonal skills and diplomacy 

  • Strong communication skills  

  • Exceptional organization and prioritization is a must 

  • Must be able to work in an environment with fluctuating temperatures 

  • Excellent customer service skills while working in a fast-paced environment 

  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors 

  • Flexible schedule: candidates must have the ability to work nights, weekends and holidays as required

Apply Here

Summary of Position

Cashiers are responsible for providing an excellent guest experience with taking food and beverage orders in a timely and efficient manner. This is a part-time, event-based position located within the Food and Beverage Department at Great Park Ice and Sports Complex. Hours for this position fluctuate depending upon arena event schedule.

​​

Responsibilities

  • Greet guests in a warm and welcoming manner

  • Accurately use POS system while serving high volume of guests in concessions stands

  • Follow cash handling and tip reporting guidelines

  • Expedite guest food orders in a timely manner at concession stands or portables

  • Stock product, set up set up condiment stations, cashier stations and display baskets 

  • Thoroughly complete all station set-up and breakdown responsibilities

  • Practice proper product control and handling of all inventory and equipment

  • Partner with other team members to ensure food and beverage quality

  • Assist in preparation of food items

  • Check concessions equipment to ensure proper use

  • Understand and execute responsible alcohol service

  • Understand and maintain proper sanitation and food safety

  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests

  • Support any other Food & Beverage departments as needed

  • Other tasks as assigned by supervisors and/ or managers

 

Skills

  • Must be a minimum 18 years of age

  • Previous customer service and cash handling experience is a plus

  • Ability to work in a fast-paced evolving environment in which guest satisfaction is always the goal

  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors

  • Basic math and cash handling experience

  • Ability to multi-task

  • Strong attention to detail and proven customer service skills

  • Exceptional organization and prioritization is a must

  • Must be able to work in an environment with fluctuating temperatures

  • Must be able to perform physical requirements of the position, including bending or lifting up to 50lbs and standing and/or walking for extended periods of time

  • Flexible schedule – candidates must have the ability to work nights, weekends and holidays as required

Apply Here

Summary of Position

This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility.  Associates are responsible for all guest related information pertaining to programs.

Responsibilities

Daily Requirements

  • Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy.

  • File documents accordingly to meet optimum guest service and efficiency standards.

  • Adhere and comply with Program Office communication procedures and follow through with daily requirements. Such requirements include but not limited to; statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels. 

  • Brochures, flyers and all program signage/documents are to be in good condition and fully stocked in all areas of the facility at all times.

  • Maintain physical and computerized files efficiently.

  • Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships.

  • Assists in all Hockey, Skating and Management requests and projects as required by department management.

  • Other duties as assigned

Guest Service

  • Demonstrate a high degree of knowledge and skill in communicating rink program information to guests.

  • Operate ticketing, reservations & enrollment programs and systems with proficency.

  • Efficiently and accurately, perform daily cash handling activities.

  • Be thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessary.

  • Enthusiastically service Guests while performing a multitude of diverse tasks.

  • Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service.

  • Maintain a professional and organized demeanor when working with Guests and teammates.

Safety / Security

  • Adhere to first aid and emergency guidelines and procedures.

  • Uphold safety and security protocols as required.

  • Be alert and communicate safety / security problems to the Supervisor or Lead in a timely manner.

  • Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests.

Facility Maintenance

  • Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices.

  • Assist in maintenance projects including periodic maintenance of facility equipment.

  • Set up and maintain facility signage and displays where applicable.

  • Provide services as required for special events, tournaments and competitions.

  • Perform various tasks as necessitated by Guest Service or facility requirements.

  • Adhere to all Rinks policies and procedures.

Other Duties as Assigned

Apply Here

Summary of Position

This position is responsible for assisting teaching skating skills in groups, support company or facility events, and promote The Rinks while embodying the company’s values and mission.

Responsibilities

  • Assist instruction of group classes in various formats including our Learn-to-Skate Program, Home School Program, community classes, facility and company sponsored events, figure skating camps, etc.

  • Follow the facility’s Learn-to-Skate curriculum (based on U.S. Figure Skating’s “Learn to Skate USA” model)  and agree to attend PowerPlay sessions if assisting Academy, LTS or other Group Classes.

  • Assist in the production and promotion of facility shows and competitions

  • Provide positive, constructive feedback when evaluating skaters

  • Maintain a professional and ethical approach to growing clientele. Must strictly maintain professional communication at all times with Parents, Skaters, other Coaches, Operations staff and Management.

  • Meet all company standards and comply with instructor guidelines and requirements, including U.S. Figure Skating LTS USA Skating Instructor Membership/Compliance and Code of Ethics for U.S. Figure Skating and Professional Skaters Association.

  • Interact with customers in a welcoming and professional manner while promoting The Rinks’ values.

  • Communicate facility and company program information to guests and support the company’s pursuit of excellence in all areas of figure skating, hockey, and recreational skating.

  • Assist Skating Instructors to provide recommendations for skater advancement through the programs offered in The Rinks facilities.

  • Other Duties as assigned.

 

Skills

  • Experience in the sport of figure skating including competitive history, show experience and/or coaching experience

  • Comprehensive knowledge of U.S. Figure Skating, Learn to Skate USA and the Professional Skaters Association.

  • Actively pursuing education opportunities within the sport

  • For Junior Skating Instructors (does not teach private lessons): Has current LTS USA Instructor Membership and completed all of its requirements.

  • For LTS Junior Skating Associates, must have completed a Learn To Skate USA Workshop within a set timeframe (to be discussed at time of hire).

  • Present a consistent professional, motivating, and enthusiastic teaching style and able to direct a class efficiently using time management skills.  Able to maintain accurate records.

  • Passionate about growing the sport of figure skating and involved in the growth of the sport

  • Must possess outstanding interpersonal and communication (verbal & written) skills, including enjoying interacting with guests and creating a welcoming environment for skaters.  Able to establish and maintain effective working relationships with individuals with varied personalities and at different levels

  • High School Diploma/GED preferred but not required.

  • Ability to work flexible schedule including  weekends, early morning, and evenings as needed

  • Possesses the ability to communicate The Rinks vision and commitment to quality service, products and entertainment.

  • Is a service-minded, self-starter who is highly motivated and possesses characteristics of energy, enthusiasm, assertiveness, drive and a sense of fun. Enjoys working in a fast-paced environment.

Apply Here

Summary of Position

This position is responsible for teaching skating skills in groups, support company or facility events, and promote The Rinks while embodying the company’s values and mission.

Responsibilities

  • Instruct group classes in various formats including our Learn-to-Skate Program, Home School Program, community classes, facility and company sponsored events, figure skating camps, etc.

  • Follow the facility’s Learn-to-Skate curriculum (based on U.S. Figure Skating’s “Learn to Skate USA” model) and agree to attend PowerPlay sessions if teaching LTS or other Group Classes (Academy).

  • Assist in the production and promotion of facility shows and competitions

  • Provide positive, constructive feedback when evaluating skaters

  • Maintain a professional and ethical approach to growing clientele

  • Meet all company standards and comply with instructor guidelines.

  • Interact with customers in a welcoming and professional manner while promoting The Rinks’ values.

  • Communicate facility and company program information to guests and support the company’s pursuit of excellence in all areas of figure skating, hockey, and recreational skating.

  • Provide recommendations for skater advancement through the programs offered in The Rinks facilities.

  • Other duties as assigned

Skills

  • Experience in the sport of figure skating including competitive history, show experience and/or coaching experience

  • Comprehensive knowledge of U.S. Figure Skating, Learn to Skate USA, and the Professional Skaters Association.

  • Actively pursuing education opportunities within the sport and has a PSA Basic Accreditation

  • For a LTS Instructor and Junior Instructor  (no private lessons): Has current Lean To Skate USA Instructor Membership OR current USFS Coach Compliance and Membership.

  • For Skating Instructors (private lessons): Has current US Figure Skating Coach Compliance (See US Figure Skating website for list of requirements).

  • Present a consistent professional, motivating, and enthusiastic teaching style and able to direct a class efficiently using time management skills.  Able to maintain accurate records.

  • Passionate about growing the sport of figure skating and involved in the growth of the sport

  • Must possess outstanding interpersonal and communication (verbal & written) skills, including enjoying interacting with guests and creating a welcoming environment for skaters.  Able to establish and maintain effective working relationships with individuals with varied personalities and at different levels

  • High School Diploma/GED preferred but not required.

  • Ability to work flexible schedule including  weekends and early mornings/evenings

  • Possesses the ability to communicate The Rinks vision and commitment to quality service, products and entertainment.

  • Is a service-minded, self-starter who is highly motivated and possesses characteristics of energy, enthusiasm, assertiveness, drive and a sense of fun. Enjoys working in a fast-paced environment.

Apply Here

Summary of Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

  • Communicate rink program information to Guests
  • Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities
  • Coordinate locker room check-in and check-out procedures
  • Greet and assist Guests throughout the facility
  • Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

  • Efficiently distribute skates and assist Guests in proper skate size selection
  • Manage customer flow including timeliness of service and line flow
  • Collect, inspect and properly store skates to correct location.
  • Sharpen/maintain rental skates for quality performance/presentation

Snack Bar (Not at Great Park Ice):

  • Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation
  • Efficiently and accurately perform daily cash handling activities
  • Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
  • Manage customer flow including timeliness of service and line flow

Skate Guard:

  • Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
  • Monitor rink conditions; remove debris from rink surface
  • Must be able to skate for up to 2 hours or willing to learn to skate
  • Maintain encouraging and attentive demeanor throughout session
  • Monitor safety of skaters including proper usage of skates and other equipment 

Scorekeeper:

  • Efficiently and accurately perform scorekeeping duties
  • Communicate effectively with referees in fast paced, dynamic environment

Party Host:

  • Set up and decorate party room prior to guest’s arrival
  • Set up appropriate facility signage
  • Maintain a positive and attentive demeanor throughout the party
  • Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

All above areas are responsible for:

  • Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate
  • Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service
  • Adhering to First Aid and emergency guidelines and procedures
  • Being alert to and communicate safety/security problems to Shift Manager in a timely manner
  • Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests
  • Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices
  • Assisting in annual maintenance projects
  • Periodically, efficiently performing clerical activities
  • Maintaining a professional and organized demeanor when dealing with both internal and external Guests
  • Providing services as required for special events, tournaments and competitions
  • Performing various tasks as necessitated by Guest Service or facility requirements
  • Adhering to all Rinks policies and procedures

Skills

  • Must be 16 years of age or older
  • Is a highly motivated self-starter who is service minded, enthusiastic and energetic
  • Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment
  • Possesses strong interpersonal and communication skills
  • Consistently maintains a pleasant, professional and approachable style
  • Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities
  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)
  • Meet minimum reading, writing and mathematical requirements where necessary
  • Rink operations experience a plus

Apply Here

Current Job Openings - Lakewood

Summary of Position

The Skating Manager is responsible for programming, promoting and administering comprehensive figure skating programs including group, private lesson instruction, shows, competitions and summer camps.

Responsibilities

This position is responsible for the following areas:

Program Administration: 

  • Responsible for selecting, hiring, training, scheduling and disciplining Skating School Instructors.  Will manage contractual and payroll issues, in conjunction with HR, associated with the instructor roster.

  • Maintain accurate records of statistical and financial information on Skating School business (attendance per class, private lessons taught weekly, re-enrollment, teaching time, and labor costs)

  • Forecast & manage operations budget for skating school programs, including labor costs, administration costs, projected revenue, marketing expenses, etc.

  • Assume primary responsibility for class scheduling, curriculum, and instructional coverage.

  • Organize, promote, and produce shows, competitions, and camps.

On-Ice Program Leadership: 

  • Spend 10-15 hours each week in on-ice instruction for in house programs.

  • Evaluate general instructor performance, ensuring that each instructor provides high-quality, safe and inclusive instruction.

  • Ensure advancement in skating skills for all students including testing and approval on progression stages.

  • Maintain safe skating environment.

  • Communicate effectively and promptly with customers, parents and students.

Marketing:

  • Organize and promote skating programs, shows, summer programs, seminars, competitions, and test sessions in cooperation with affiliated skating clubs.

  • Work cooperatively with the Marketing and programming Managers on promotional materials on ice skating related programs, as well as coordination of the master ice schedule.

  • Work on growing and developing the Learn-To-Skate and Academy Skating Class programs including marketing, promotion, strategic planning, and implementation.

  • Interact with other Managers and supervisors to ensure open lines of communication between the Skating School and rink operations.

Other duties as assigned

Skills

  • Preferred: Senior or Master rated in Group Instruction or Master rated Program Director through PSA. 

  • Preferred: Registered Ratings or above through the Professional Skaters Association.

  • Comprehensive knowledge in US Figure Skating, Learn to Skate USA, Professional Skaters Association and SafeSport Policies & Guidelines.

  • Bachelor’s degree or equivalent experience.

  • Strong knowledge of boots, blades, and skating apparel.

  • Certified in basic first aid skills (infant and adult) and injury reporting procedures.

  • Must possess excellent interpersonal, leadership and organizational skills.

  • Demonstrates exceptional skill in handling unusual or emergency situations.

  • Basic knowledge of synchronized skating programming

  • A service minded individual who is highly motivated and possesses characteristics of energy, assertiveness, tenacity, drive, enthusiasm and fun.

  • Must possess a keen understanding of Lakewood Ice quality in product, guest experience, and guest relations.

  • Exemplify strong leadership skills and serve as role model.

  • Will maintain a consistent professional, motivational, enthusiastic management style.

  • Ability to work a flexible work schedule with changing days off and hours; to include holidays, weekends as well as early morning and late evenings.

Apply Here

Summary of Position

The Operations Associate is responsible for performing the daily activities required to operate the Rink facility, including all aspects of customer service, cash handling, skate guard during public sessions.

Responsibilities

The Operations Associate will be assigned to one or more of the following skill areas:

Front Desk/Reception:

  • Communicate rink program information to Guests

  • Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities

  • Coordinate locker room check-in and check-out procedures

  • Greet and assist Guests throughout the facility

  • Answer telephone in a cheerful, courteous and timely manner

Skate Counter:

  • Efficiently distribute skates and assist Guests in proper skate size selection

  • Manage customer flow including timeliness of service and line flow

  • Collect, inspect and properly store skates to correct location.

  • Sharpen/maintain rental skates for quality performance/presentation

Snack Bar:

  • Demonstrate a thorough knowledge of menu items, recipes and prices for the Snack Bar operation

  • Efficiently and accurately perform daily cash handling activities

  • Skillfully operate food and beverage equipment machines and prepares product in a proficient manner

  • Manage customer flow including timeliness of service and line flow

Skate Guard:

  • Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas

  • Monitor rink conditions; remove debris from rink surface

  • Must be able to skate for up to 2 hours or willing to learn to skate

  • Maintain encouraging and attentive demeanor throughout session

  • Monitor safety of skaters including proper usage of skates and other equipment 

Scorekeeper:

  • Efficiently and accurately perform scorekeeping duties

  • Communicate effectively with referees in fast paced, dynamic environment

Party Host:

  • Set up and decorate party room prior to guest’s arrival

  • Set up appropriate facility signage

  • Maintain a positive and attentive demeanor throughout the party

  • Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate

All above areas are responsible for:

  • Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate

  • Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service

  • Adhering to First Aid and emergency guidelines and procedures

  • Being alert to and communicate safety/security problems to Shift Manager in a timely manner

  • Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests

  • Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices

  • Assisting in annual maintenance projects

  • Periodically, efficiently performing clerical activities

  • Maintaining a professional and organized demeanor when dealing with both internal and external Guests

  • Providing services as required for special events, tournaments and competitions

  • Performing various tasks as necessitated by Guest Service or facility requirements

  • Adhering to all Rinks policies and procedures

Skills

  • Must be 16 years of age or older

  • Is a highly motivated self-starter who is service minded, enthusiastic and energetic

  • Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment

  • Possesses strong interpersonal and communication skills

  • Consistently maintains a pleasant, professional and approachable style

  • Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities

  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  • Meet minimum reading, writing and mathematical requirements where necessary

  • Rink operations experience a plus

Apply Here

Summary of Position

The Rinks develops hockey programs within our local area and beyond.  Our program’s success begins with providing our guests with a great experience at our facilities while providing a consistent product at all our facilities. 

Hockey Instructors are instrumental staff responsible upholding our Rinks standards while making the guests experience a great one.  Hockey Instructors should be dynamic and keep players engaged, organized, safe and ensure that the players have fun.

Hockey Instructors, Level 1 are responsible for assisting on & off the ice and teaching at skill development stations for all Hockey Development programs.

Responsibilities

  • Assist Learn to Play Hockey programming on and off-ice activities, including check-in, assisting players with gear, rink supplies set up and other assigned duties.

  • Assist Hockey Initiation programs including teaching skill development stations

  • Assist skill development for all assigned rinks programs including rec-league clinics and practices-support all rinks hockey programs.

  • Be a positive ambassador for the sport of hockey & The Rinks.

  • Hockey Coaches/Instructors are responsible to assist at Hockey Initiation, Ducks Learn to Play Hockey, Score a Goal, Little Ducks, Hockey Camps and coach Rink teams as assigned.

  • Hockey Instructors should be at the Rink at least 30 minutes before scheduled sessions and be ready to go onto the ice 15 minutes before players take the ice.

  • Meet with Head Hockey Coach/ Instructor prior to scheduled sessions to review on ice plan.

  • Interact with players and parents prior to taking the ice, be friendly.

  • Assist with ice set up, pucks, nets etc.

  • Stop and teach – set a standard for development by using positive reinforcement when coaching.

  • Be present and interact with all participants - make it fun!

  • Stay with your assigned skill station and keep the group organized.

  • Be familiar with Rinks  “Next Steps” Programs.

  • Make sure all interactions with players are fun and productive.

  • Attend monthly Rinks “Power Play” team building sessions.

  • Scorekeep Hockey games as assigned.

  • Other duties as assigned.

Skills

  • Minimum 18 years of age.

  • Must have 3 years of hockey experience.

  • Ability to demonstrate on ice hockey skills.

  • Meet all USA Hockey, CAHA screening requirements and hold a Level 1 or 2 USA Hockey coaching credential.

  • Must be able to ice skate; lift and carry up to 25 pounds while skating.

  • Excellent interpersonal skills and ability to excel in team atmosphere.

  • Demonstrate a fun, energetic and outgoing personality.

  • Organized with the ability to multi-task and problem solve in a fast paced work environment.

  • Flexible schedule – must be able to work nights, weekends and holidays as required.

  • Strong leadership skills with the ability to be a team player and enjoy working in a team environment.

  • Have knowledge and a clear understanding of the USA Hockey American Development Model Association Program. (ADM)

  • Possess a valid driver’s license, automobile liability insurance and a good driving record.

  • Customer service oriented.

  • Previous marketing, promotional event experience preferred.

  • Hard working, detail oriented and results oriented.

  • Project a professional image that reflects our Rinks company values.

  • Passionate about teaching; possesses dynamic characteristics of energy, assertiveness, drive, enthusiasm, and fun.

Apply Here

Summary of Position

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service.  This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

Responsibilities

Personnel

  • Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
  • Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.
  • Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.
  • Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.
  • Actively promote the priorities of the company, including the company values and vision at all times.
  • Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.
  • Participate in weekly/biweekly Lead meetings, and attend company Power Play sessions. 

Programs

  • Able to communicate rink programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate. 
  • Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.
  • Delegate the set up and tear down of facility signage and displays where applicable.
  • Aide in the execution of special events and programs.

Maintenance and Safety

  • Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.
  •   Assist in Ice Maintenance as needed to maximize efficiency.  Operate the Zamboni and “edger”, requiring ability to walk on the ice.
  • Manage Associates who safeguard public sessions to assure exemplary Guest experience.  Ice Rinks:  Able to walk out onto the Ice surface to assist customers in emergencies.
  • Monitor ice and inline rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.
  • Reports all maintenance requests to the General Manager in a timely manner.
  • Lift and move hockey nets (weight between 81 – 120 lbs)
  • Replace Rink glass and repair the rink system as needed (glass weight between 52 – 155 lbs)

Accounting and Finance

  • Responsible for distributing all cash drawers, deposits and safe monies to Associates.
  • Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports.
  • Required to complete daily audit reports to The Rinks accounting department and the facility’s General Manager.
  • Other duties as assigned

Skills

  • Must be 21 years of age or older
  • One or more years of management experience with the ability to delegate responsibilities preferred
  • Ability to work a flexible schedule including nights, weekends, and holidays
  • Excellent communications skills, both written and verbal
  • Effective time management and organizational skills
  • Rink experience preferred

Apply Here

Summary of Position

This associate is responsible for performing the daily activities required for maintaining proper ice conditions and the equipment for proper ice maintenance in accordance to facility standards additionally, responsible in assisting in all other operations in a manner supportive of The Rinks values.

Responsibilities

  • Demonstrate a high degree of knowledge and skill in operating ice-resurfacing machines in a professional demeanor.

  • Operate Ice resurfacing equipment in a safe manner to ensure Guest and Associate safety.

  • Efficiently and accurately perform ice resurfaces in a timely manner.

  • Coordinate the maintenance of on-ice and off-ice related issues.

  • Contribute to the execution of on-ice and off ice events and activities in a timely manner.

  • Safeguard public sessions to assure exemplary Guest experience and safety.

  • Enthusiastically service Guests while performing a multitude of diverse tasks.

  • Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service.

  • Adhere to first aid and emergency guidelines and procedures.

  • Monitor activity on ice and in other controlled areas.

  • Adhere to all OSHA Safety Standards and be alert and communicate safety / security problems to the Supervisor or Lead immediately.

  • Maintain all ice-related equipment to be safe and operable. Any repairs should be reported to the Supervisor / Lead immediately and General Manager.

  • Knowledgeable and performance of all ice resurfacing equipment in accordance to safety standards implemented within the maintenance certification training.

  • Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests.

  • Assist in the repairs of ice resurfacing equipment as required.

  • Completion of daily Ice Maintenance voltmeter, hydrometer, and compressor readings to ensure the safe operations of ice equipment.

  • Adheres to optimum ice standards by edging daily therefore ensuring a safer ice surface for guests.

  • Maintain Air Quality Standards by assisting in the documentation of meter readings.

  • Maintain The Rinks housekeeping standards for all areas of the facility including; Zamboni room, compressor room, lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices.

  • Assist in maintenance projects including periodic maintenance of facility equipment.

  • Assist in performing general maintenance throughout the facility.

  • Set up and maintain facility signage and displays where applicable.

  • Maintain ice resurfacers according to the daily maintenance logbook and proper documentation of necessary repairs or recommendations.

  • Monitor ice conditions; remove debris from ice surface and surrounding areas.

  • Adhere to all The Rinks policies and procedures.

  • Other duties as assigned

Skills

  • Must be 18 years of age or older

  • Must complete Ice Maintenance training with a certified The Rinks Maintenance Associate with in a 90-day training period.

  • Must pass a written, oral and practical Zamboni and Ice Maintenance Exam with a score of 80% or higher.

  • Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)

  • Must be able to read equipment manuals, safety procedures and write reports, update logbooks, document repairs.

  • Ice rink operations experience preferred

  • Service minded, highly motivated self-starter, enthusiastic and energetic.

  • Demonstrates an understanding of The Rinks commitment to quality people, places and programming.

  • Possesses strong interpersonal and communication skills.

  • Consistently maintains a pleasant, professional, and approachable style.

  • Thrives in a fast paced, dynamic environment where required to work with a variety of individuals and personalities.

Apply Here

Current Job Openings - Poway